STORE POLICIES
PRE-ORDERED
Pre-ordered items can be canceled within 3 days from date of purchase.
After 3 days this is final sale.
(CANCELING PROCEDURE) :
Please TEXT ONLY 647-321-1965 your order # and your request to cancel this order.
This is the only way to CANCEL YOUR ORDER. After 3 days this is final sale. As BBWCT has ordered this product specifically for you . NO refunds after 3 days unless manufactures backorder exceeds a period of 180 days from date of purchase.
All pre-ordered items are debited in full from the customers form of payment as soon as the customer completes the transaction on our website or at point of sale . Within 3 days of making their purchase, the customer can request via TEXT ONLY 647-321-1965 to cancel their pre-ordered item with no penalty and full money back. A customer can request a full money back prior to BBWCT sending the money to the supplier and ordering the product but only within 3 days from time of purchase. Otherwise the transaction is complete and a final sale.
Failing to deliver a pre-ordered item within 180 days
If a pre-ordered item cannot be delivered because of manufacturing problems. The customer will receive a full refund on the original form of payment , after a set out 180 days. Including any shipping or taxes will be refunded to the Customer as well .Once a refund has been issued this process may take between 3 and 10 business days for it to show back up on the customers method of payment .
For in store pre-order you will have the come back to the store with original payment method with in the first 3 days to get a refund in store
ALL Discounted sales
ALL Discounted sales are FINAL SALE in-store .NO EXCEPTIONS
Our policies are posted in neon green signs . Located at our point of sale at the front of the store.
Online Sales Discounts :
Discount sales that are "final sale" online
Full shipping and insurance required
to be paid by customer on discounted product
example if a promotional code is used or the product is on discount with a percentage off on the front of our website this is a final sale most final sale items have a clear description either in an email that is sent to the customer by us or write on our website that free shipping does not apply to discounted items to please properly select corrective shipping if your product is a substantial value over $500 shipping insurance will be required required to pay to the carrier and an invoice will be sent to the customer to protect the customers interest with this parcel as it may get lost damaged or stolen in transit if this occurs once these insurance amounts are paid to the carrier prior to the package leaving which the customer is responsible for paying on discounted product if any This set out unfortunate circumstances come about a brand new product will be sent out and the carrier will endure the cost of this that is why the insurance must be paid to Big Boys With Cool Toys and we will pay the carrier Prior to the package leaving our building
All shipping carriers that Big Boys with Cool Toys use only cover up to $100.00 for lost ,stolen or damaged coverage. If a customer requires full coverage of their order REG.$ please contact the shipping department at 1-647-321-1965 BY TEXT ONLY WITH YOUR ORDER NUMBER TO REQUEST AN INSURANCE QUOTE.
Examples Discount
- Rewards / Loyalty Points Discount
- FINAL SALE Discount OFFERS
- FREE SHIPPING
- Coupon Discounts For Percentages 5% ,10 %.....
- Holiday Discounts like, Labour Day Sales, Black Friday, Show Prices Etc.
- If you receive a discount on your receipt “NO” Loyalty points are awarded
- How do you know where to look for a discount it is marked on your invoice as a negative number just above the taxes
Discount and Coupons.
Coupons that are present day or Future days cannot be back dated on previous sales no expectations. As we can only offer these coupons discounts during the sales days .
Payment of product.
Our website uses a third-party app which is secure as using any banking system in Canada. Your information and credit card information does not get locked in or stay anywhere on the back end of a BBWCT System whatsoever. All staff including owners of BBWCT and management never see your full payment information and cannot debit your form of payment to add anything to order.
A new order has to be placed in order to be merge with existing order.. To make sure that your shipment can proceed and sent to the shipping department to be packed up. All orders are debited from the method of payment used immediately once the customer finalize there order. We do except all major credit cards along with Apple Pay for online customer . In store - cash and debit at our point of sale. Along with the the above mentioned credit cards and Apple Pay as well . If you have any questions please reach out via email to us so we can help answer your questions if you may have any at TEXT ONLY 647-321-1965
Merging of two orders
Merging of two orders if you place an online order and choose to add to your order prior to it leaving the building you may do so and text 647 321 1965 you will receive confirmation that your order can be merged, if it has not already left the building please reach out to the text phone number prior to wanting to merge any order to check the status of your shipment as your shipment may be already packed up and on its way and is not eligible to for merging .
If your order has already left the building your shipment may require additional shipping charges. Please check with the text phone number for confirmation prior to wanting to merge any orders together. Orders that are in-store pick up prior to them being picked up can obviously merge as many orders as possible and will be held in our online department for pick up up to a period of 90 days if the customer has not picked up their parcels within the 90 days from our store Big Boys With Cool Toys reserves the right to discard of this product or donate this product to a charity pass the 90 day window that the customer received an email that their product is ready for pick up.
HOW TO CANCEL AN ONLINE ORDER
" PLEASE READ "Important note for all customers that are shipping product : Orders over $99 qualify for free shipping, with exceptions for oversized items (larger than a standard bubble mailer) and hazardous materials. For such items, an additional shipping fee will be calculated and invoiced within 24 hours. This invoice must be paid before the order is shipped. If you order large items such as RC trucks, cars, planes, or boats, you must select the appropriate shipping option during checkout, as the free shipping option applies only to qualifying parts orders. Selecting the wrong option will result in an additional invoice, which must also be paid before shipping. All orders include $100 of carrier-provided insurance, covering loss, theft, or damage during transit; additional insurance is available upon request and may be automatically invoiced for high-value packages. Customers will be notified via email with all relevant updates and invoices; it is the customer’s responsibility to monitor their inbox and junk mail. Orders can only be canceled within 3 DAYS by texting 647-321-1965 between 11:00 AM and 4:00 PM EST, with a 5% restocking fee applied to the total order. After 3 DAYS, cancellation requests will incur a 10% restocking fee to the total order up to 7 days. After that period, all sales are final. Miscommunications or non-payment of invoices will result in the order being held until you PAY. Once shipped, our team will use Canada Post, UPS, or Purolator, choosing the most efficient carrier. By proceeding with your order, you agree to these terms and conditions. Pre-ordered items can be canceled within 3 days from date of purchase. Please TEXT ONLY 647-321-1965 your order # and your request to cancel this pre order. This is the only way to CANCEL YOUR PREORDER. After 3 days this is final sale. As BBWCT has ordered this product specifically for you . NO refunds after 3 days unless manufactures backorder exceeds a period of 180 days from date of purchase. ALL Discounted sales are FINAL SALE .NO EXCEPTIONS As shipping carriers only will cover $100 of losses on your order. We strongly recommend that if "WE HAVEN'T CONTACTED YOU" for insurance full coverage You can ask us by texting 647-321-1965 By moving to the next step of Check out you Acknowledge all of these company policies above are ok with you Please visit our store policy located at the bottom of our homepage of our website for full details thank you.
Please note that prior to putting in your credit card and or your information in the shopping cart all of this above information is listed prior to you paying or placing an order on our website and by placing an order on our website you have already went past the window and read all of these terms and conditions acknowledging by placing your order that you agree to these terms above so this is not just in the store policy this is in the shopping cart prior to you checking out and giving us payment or any of your personal information By moving to the payment page and placing your order you automatically acknowledge that you agree to the terms and conditions that it is in our policy please read carefully if you have any questions feel free to reach out to a manager on the TEXT LINE listed above No form of Chargebacks will be taken against our company in anyway because of your acknowledgment of our terms and conditions you agree by placing your order with us on our website you have thoroughly read through at checkout in your shopping cart all of the above mentioned terms and conditions also referencing you to this page in our store policy for more elaborate information therefore By placing an order on our website your knowledge that you will not contact your credit card company to activate any Chargebacks you acknowledge all of the above cancellation policies and or extra charges for free shipping or insurance and your credit card company can not do a chargeback if it violates our company policy. Which they will be sent a copy of this if there is any chargeback dispute along with any legal costs associated will be filed with the credit card company and or the credit bureau or yourself if any action is taken towards us outside of the guidelines that you have agreed to by placing an order with us.
Exchanged items are Final Sale. NO EXCEPTIONS.
Sales with any form of discount is a FINAL SALE. NO EXCEPTIONS.
Returns for online
Sealed product ONLY (batteries electronics fuel and glue are Final Sale.)
Sales with any form of discount is a FINAL SALE. NO EXCEPTIONS.
If you have placed an online order, and it has shipped out , shipping charges will not be refunded. Once it leaves our building it is the customers responsibility to ship the order back to us. When you ship the order back please send us your order number and tracking via an TEXT SMS TO 647-321-1965. Please include authorized RMA provided my our TEXT line. Once we receive your order we will refund your order minus the outbound shipping chargers and restocking fee . Between purchase date and 15 days 10% restocking fee will apply to all online returns. Or you can take store credit gift card. at any time within the 15 days with no restocking fee and gift card electronically will be sent to you
Final sales apply to any orders that are past the 15 day return policy.
Defective Merchandise:
All Warranty or Defective Merchandise is handled through the manufacturer of the product. Warranty does not cover shipping from consumer to store or customer to manufacturer Consumer is responsible for all shipping for warranty claims.
BBWCT can help to diagnose the defect or warranty issue.
The manufacturer does not cover labor cost, our shop rate is $30.00 per half hour
Big Boys with cool toys are not liable for the Warranty or defective products.
Most products bought from Big Boys with Cool Toys has a 30-day manufacturer warranty.
We can provide contacts to the manufacturers.
Please text 647 321 1965 for store assistance.
Missing Parts:
Big boys with cool toys does not manufacture any of product we sell . If there is a missing component please email sales@bigboyswithcooltoys.ca and we will help resolve this with manufacturer.
Special Conditions:
Certain items cannot be returned. This includes all Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits, Games, fuel ,and Electronics parts.
Shipping insurance Options
As shipping carriers only will cover $100 of losses on your order.
We strongly recommend that if
"WE HAVE CONTACTED YOU" for insurance full coverage
You can ask us by texting 647-321-1965
A invoice can be sent to you be paid for prior to your package shipping out.
You can ask us how much insurance will be by texting our management text line from 11 AM to 5 PM seven days a week and we will send you that insurance charge so you were fully covered text 647 3211965.
Free shipping
Free shipping is on orders over $99.99 ** WHEN Free shipping is offered
Conditions apply.
** Free shipping can not be combined with any other offers, specials, sales or discounted items that appear on our website
**Free shipping does not include oversized shipping fees. YOU WILL BE SENT A SHIPPING INVOICE.
** Free shipping is only applicable in Canada only
** All hazards materials are subject to shipping charges
** Free shipping is standard Canada post 5-14 business days delivery (depending on where you live in Canada).
** Free shipping is on parcels that measure 38 cm X 29 cm X 6 cm bubble mailer not weighing more than 800gms or the parcel equal in volume to these measurements. Any parcels above and beyond these diameters will be charged oversize shipping. A invoice will be sent with oversize shipping charges to customers.
" PLEASE READ "Important note for all customers that are shipping product : Orders over $99 qualify for free shipping, with exceptions for oversized items (larger than a standard bubble mailer) and hazardous materials. For such items, an additional shipping fee will be calculated and invoiced within 24 hours. This invoice must be paid before the order is shipped. If you order large items such as RC trucks, cars, planes, or boats, you must select the appropriate shipping option during checkout, as the free shipping option applies only to qualifying parts orders. Selecting the wrong option will result in an additional invoice, which must also be paid before shipping. All orders include $100 of carrier-provided insurance, covering loss, theft, or damage during transit; additional insurance is available upon request and may be automatically invoiced for high-value packages. Customers will be notified via email with all relevant updates and invoices; it is the customer’s responsibility to monitor their inbox and junk mail. Orders can only be canceled within 3 DAYS by texting 647-321-1965 between 11:00 AM and 4:00 PM EST, with a 5% restocking fee applied to the total order. After 3 DAYS, cancellation requests will incur a 10% restocking fee to the total order up to 7 days. After that period, all sales are final. Miscommunications or non-payment of invoices will result in the order being held until you PAY. Once shipped, our team will use Canada Post, UPS, or Purolator, choosing the most efficient carrier. By proceeding with your order, you agree to these terms and conditions. Pre-ordered items can be canceled within 3 days from date of purchase. Please TEXT ONLY 647-321-1965 your order # and your request to cancel this pre order. This is the only way to CANCEL YOUR PREORDER. After 3 days this is final sale. As BBWCT has ordered this product specifically for you . NO refunds after 3 days unless manufactures backorder exceeds a period of 180 days from date of purchase. ALL Discounted sales are FINAL SALE .NO EXCEPTIONS As shipping carriers only will cover $100 of losses on your order. We strongly recommend that if "WE HAVEN'T CONTACTED YOU" for insurance full coverage You can ask us by texting 647-321-1965 By moving to the next step of Check out you Acknowledge all of these company policies above are ok with you Please visit our store policy located at the bottom of our homepage of our website for full details thank you.
**Free shipping does not apply to discontinued item or discounted items. BBWCT will send you a shopping cart for shipping chargers if this applies. * Free shipping is only applicable to Canada only. **All hazards materials are subject to shipping chargers.
Big Boys With Cool Toys is not responsible for shipping delays by the carriers once the shipment has left our building. Refund for shipping can only be issued once the claim is settled by the carrier. Big Boys With Cool Toys will do its best to make the claim on customer behalf and not responding to carrier emails or phone contact with the customer can delay the claim or the claim can be rejected by the carrier.
*Free shipping-Returns
If the customer decides to return that item. BBWCT has the right to charge the customer the incurred shipping fees and BBWCT will deduct the incurred shipping fee off their refund, once BBWCT receives the product back (the Item should be factory sealed or no refund will be given. The customer will incur the cost of shipping back open product ) .
In Store Returns:
When returning an item following conditions must be met in addition to those mentioned above:
- You must provide the original invoice showing the item being returned, dated within the previous 7 days.
- If you do not have a receipt no return can be done NO EXCEPTIONS.
- The staff does not have the means to look up your receipt only management does, They can be contacted through text 647-321-1965 response time within 24 hours Monday to Friday only. TO HELP YOU
Promotional sales or rebates/coupons cannot be backdated
ONLINE WRONG ADDRESSES ENTERED
If an address is entered incorrectly at the time of order being placed by the customer, any shipping charges incurred by BBWCT will be charged to a customer for reshipping of the package.
LOYALTY POINTS OR PERCENTAGE COUPONS
LOYALTY POINTS OR PERCENTAGE COUPONS CAN NOT BE COMBINED WITH SALES PROGRAMS EXAMPLE BLACKFRIDAY
If the customer uses both on their order we (BBWCT) reserve the right to completely refund your order.
Points can not be refunded. Please use your points on non ticketed sales items.
Gift Cards:
Once gift cards have been purchased, they may not be returned for cash. The value of the card must be applied to the purchase of a product.
Any product that is purchased with a gift card and subsequently returned, the refund will be issued by the same means as it was originally paid. If some of the purchase was paid by gift card, the same amount will be reapplied to the gift card. GIFT CARDS CAN NOT BE REPLACED, PLEASE DON'T LOSE YOUR GIFT CARD
Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are final.
ALL Discounted sales are
FINAL SALE.
NO EXCEPTION
Examples
- Loyalty Points Discount
- Coupon Discounts For Percentages 5% ,10 %.....
- Holiday Discounts like, Labour Day Sales, Black Friday, Show Prices Etc.
- If you receive a discount on your receipt “NO” Loyalty points are awarded
Promotional offers cannot be combined example free shipping with a discount of a product or points being combined with free shipping if you have any questions please contact our management team at 647 321 1965 if you have used a discount code and or free shipping your order may be refunded or you may be asked to pay for shipping if you want to keep your discount applied to your order if you do request free shipping discount points such as loyalty points cannot be refunded to customers account
If you have any more question or concerns please send us text 647 321 1965 and a member of our team will respond back with in 24 hours.
BBWCT reserves the right to alter Store Policies at their discretion without any notice.