Shipping FAQ

Free shipping is on parts orders over $99.99 ONLY  PARTS **

WHEN Free shipping is offered 

Conditions apply.

** Free shipping can not be combined with any other offers, specials, sales or discounted items that appear on our website

**Free shipping does not include oversized shipping fees. YOU WILL BE SENT A SHIPPING INVOICE. 

** Free shipping is only applicable in Canada only 

** All hazards materials are subject to shipping charges 

**  Free shipping is standard PURALOTOR post 5-10 business days delivery     (depending on where you live in Canada). BECAUSE OF THE CANADA POST STRIKE THESE TIMES HAVE GONE UP TO 15-25 business days delivery

** Free shipping is on parcels that measure 38 cm X 29 cm X 6 cm bubble mailer not weighing more than 800gms or the parcel equal in volume to these measurements. Any parcels above and beyond these diameters will be charged oversize shipping. A invoice will be sent with oversize shipping charges to customers.


Shipping charge calculations done on-line are only estimates.

All shipments that are leaving Big Boys with Cool Toys in the month of December 2024 that have an expected date of delivery that you may see from carriers on our website is only an estimate. We cannot guarantee or promise delivery based off of UPS ,FedEx or any carrier like Purolator that we are using at this time of year they may run into delays that are outside of our ability to control. We can not or shipping carriers can not guaranty to have your package delivered before a certain date and time. Due to the fact that Canada post is on a nation-wide strike. All other carriers can not guaranty the delivery time and dates at this time of the year because of this strike. All carriers have told us at this time is that all packages will be delivered to final destinations between 15 to 25 days from the date they have received the parcel in their possession If you receive your package outside of these delivery times you can request a return to our store. Shipping from the carrier will not be reimbursed from us or the carrier. It will be the responsibility of the customer to follow our return policy guidelines found at the bottom of our home page of our website and you can also find our holiday return policy on this receipt.


Shipping charge calculations done on-line are only estimates.

Due to the large variety of box sizes and weights for the wide range of products in the industry there may be extra charges for shipping some items.

Choosing faster shipping services may also lead to an extra cost.




All shipping options are shown at checkout but remember they are only estimates. 

If your order requires extra shipping charges due to oversize or overweight we will contact you with the various charges for you to approve.

Please Note: We can only ship to the billing address of the credit card holder



We do ship to the USA and World Wide.

  • Remember any on-line orders may be picked up at our store. Just select the in-store pickup option. All in-store pick-up order, once fulfilled will be held for 90 days only.

 

**Free shipping does not apply to discontinued item or discounted items. BBWCT will send you a shopping cart for shipping chargers if this applies. * Free shipping is only applicable to Canada only. **All hazards materials are subject to shipping charges.


 

 

All shipping carriers that Big Boys with Cool Toys use only cover up to $100.00 for lost ,stolen or damaged coverage. Discounted sales are final sales. This is listed on our product sales page in a disclaimer. By not selecting correct shipping example free shipping on parts when an order is for Boat , plane or a Car will not grant you the capability of cancelling you order as it specifically says it is a final sale . And free shipping does not apply to the discounted product.All packages over $100 are not covered by the carriers ( Canada post ,UPS) and this insurance has to be paid by the customer to insure the package for lost, stolen or damaged while in transit. If you would like to decline the insurance on you order Big boy  will not be responsible for any lost, stolen or damaged package while it is in transit with the carrier. Big boys strongly recommend to pay a small amount for insurance to protect your large amount of investment.

If you would like to decline the insurance please text 647 321 1965.

 

IF YOU WOULD LIKE TO cancel your order with free shipping these conditions apply...( if you don't want to pay extra incurred shipping charges example oversize or insurance ).You can cancel within 24 HOURS from time of purchase only by texting647-321-1965 this is a direct text to a shipping manager and you will receive a confirmation of your cancelled order.Failing to cancel your order with in 24hour period the order will be processed as final sale and your package will be held until shipping charges are paid for.Your product will be held for a period of 90 days in the shipping department. After 90 days your product will be donated to children's charity and no refund will be issued after the 24 hour cancellation period.

 

**Free shipping does not apply to discontinued item or discounted items. BBWCT will send you a shopping cart for shipping chargers if this applies. * Free shipping is only applicable to Canada only. **All hazards materials are subject to shipping chargers.

*Free shipping-Returns

Free shipping only includes the shipping of a parcel to our customers.

If the customer decides to return that item. BBWCT has the right to charge the customer the incurred shipping fees and BBBWCT will deduct the incurred shipping fee off their refund, once BBWCT receives the product back (the Item should be factory sealed or no refund will be given. The customer will incur the cost of shipping back open product ) .

 

 

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